Centricity Citizen Reporter empowers residents to directly report community issues, such as potholes, graffiti, or park maintenance, to their local government. Integrated with Trimble Unity Maintain, it automatically creates service requests, streamlining issue tracking and resolution. Residents can upload attachments, like photos, to better describe the problem, and they can submit reports anonymously or create an account to track past tickets and current statuses. The system also enables internal staff to send public or private comments to residents, ensuring clear communication while maintaining confidentiality when necessary. This user-friendly tool improves community engagement and facilitates faster problem resolution.
Centricity Citizen Reporter saves time and money by automating issue reporting and streamlining communication between residents and local governments. Its seamless integration with Trimble Unity Maintain ensures faster response times and more efficient problem resolution.
Centricity Citizen Reporter is a cloud-based solution hosted on Microsoft Azure, ensuring high availability and reliable access for residents and government staff. Azure’s infrastructure guarantees secure, round-the-clock performance for uninterrupted issue reporting and resolution.
Centricity Citizen Reporter allows government staff to communicate with residents by posting public comments on service requests, while also giving staff the option to keep certain comments private within Trimble Unity Maintain. This ensures clear, timely communication with the public while maintaining internal confidentiality when needed.
