UtiliSync TMS is a purpose-built ticket management solution for 811 locates that seamlessly integrates with Cityworks, streamlining ticket processing and archiving for locators and Cityworks admins alike. With this integration, tickets received from a one-call center automatically generate Cityworks service requests with complete details, including caller and location information. When locators close tickets in UtiliSync, the integration takes care of closing service requests, attaching PDFs, photos, and recording labor hours—all without requiring the locator to open Cityworks. Designed to save up to two hours daily in manual data entry, UtiliSync TMS ensures accurate, organized, and efficient ticket management documented in Cityworks.
Save up to two hours per day by eliminating manual data entry into Cityworks. Locators manage tickets in UtiliSync, while the integration handles Cityworks updates automatically.
Track the time spent clearing tickets directly in Cityworks as labor hours—without locators needing to open Cityworks, streamlining record-keeping and reporting.
Automated data syncing from UtiliSync to Cityworks reduces the risk of manual entry errors, ensuring high-quality data for operational insights.
