Centricity Citizen Reporter empowers residents to directly report community issues, such as potholes, graffiti, or park maintenance, to their local government. Integrated with Trimble Unity Maintain, it automatically creates service requests, streamlining issue tracking and resolution. Residents can upload attachments, like photos, to better describe the problem, and they can submit reports anonymously or create an account to track past tickets and current statuses. The system also enables internal staff to send public or private comments to residents, ensuring clear communication while maintaining confidentiality when necessary. This user-friendly tool improves community engagement and facilitates faster problem resolution.