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Product Overview

UtiliSync TMS is a purpose-built ticket management solution for 811 locates that seamlessly integrates with Trimble Unity Maintain, Powered by Cityworks, streamlining ticket processing and archiving for locators and Cityworks admins alike. With this integration, tickets received from a one-call center automatically generate Cityworks service requests with complete details, including caller and location information. When locators close tickets in UtiliSync, the integration takes care of closing service requests, attaching PDFs, photos, and recording labor hours—all without requiring the locator to open Cityworks. Designed to save up to two hours daily in manual data entry, UtiliSync TMS ensures accurate, organized, and efficient ticket management documented in Cityworks.

Features

  • Time Savings

    Save up to two hours per day by eliminating manual data entry into Cityworks. Locators manage tickets in UtiliSync, while the integration handles Cityworks updates automatically.

  • Seamless Labor Tracking

    Track the time spent clearing tickets directly in Cityworks as labor hours—without locators needing to open Cityworks, streamlining record-keeping and reporting.

  • Improved Data Accuracy

    Automated data syncing from UtiliSync to Cityworks reduces the risk of manual entry errors, ensuring high-quality data for operational insights.

Support

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Trimble Unity Maintain

Utilisync TMS + Unity Maintain

Manage 811 tickets with ease in UtiliSync—automatically synced with Cityworks.

Developer: UtiliSync

  • Works with Trimble Unity Maintain
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Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.