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Product Overview
Request Management Enterprise allows citizens to report issues via branded mobile app, webform, SMS, social media, chat and by phone call through our 311-call center tab. Our solution keeps residents up to date on the progress of their requests throughout completion. When appropriate requests will flow downstream into Trimble Unity Maintain, powered by Cityworks and AgileAssets. Updates to these requests made in Unity Maintain will be reflected in our CRM therefore updating the constituent when appropriate. Residents will also have an array of tools available to them, including knowledge base information and reporting dashboards with data provided by the municipality, bringing trust and transparency to a high level.
Features
Streamlining service requests
Our intelligent routing system enables staff to concentrate on relevant tasks and prioritize their workloads with ease. Keep a close eye on staff performance at various levels, ensuring accountability and maintaining high service standards.Enhancing call centers and 311 initiatives
Our “Call Center” feature provides a unified, all-in-one view for users to handle requests, access knowledgebase articles, and track previous submissions. Gain valuable insights into the entire issue resolution process with just a few clicks.Build trust between you and your constituents
Our solution provides real time updates to constituents putting in requests while also providing transparency dashboards for the community to understand the issues their local government is handling.
Categories
CRM, Sales & Marketing
CRM, Sales & Marketing
Support
View Full Support and ResourcesCRM, Sales & Marketing
Request Management Enterprise + Unity Maintain
Streamlining 311/CRM while engaging citizens
Developer: Catalis
- Works with Trimble Unity Maintain
Attention
Please get in touch with your account owner for assistance. If you wish to make a purchase, we recommend signing out and creating a personal account.
